The 7 Universal Facial Expression of Emotions in Patients:
The 7 universal expressions of emotions was developed, researched, and founded by Dr. Paul Ekman, a leading expert and psychologist of emotions and facial gestures. You will learn the hidden concealed messages revealed through subtle and micro expression of emotions that the CIA, FBI, ATF, Home land Security, Law Enforcement and other high security professionals have learned. This program is interactive that requires full participation. These skills will help the medical professionals and staff to read expressions of their patients and the underlying emotions. A “Must” for all Medical Professionals.
What you will learn:
- Introduction and training
- The 7 universal facial expressions of emotions
- Concealed emotions
- Emerging emotions
- Advance Training
How to Build Instant Rapport with Patients:
Through practical exercises, the medical professional will demonstrate rapport-building techniques and utilize them to build trust between patient and physician to increase the level of concern, empathy, and long-term relationships. It is a proven fact patients are loyal to their physician when they feel validated, listened to, acknowledged and cared for.
What you will learn:
- Definition of rapport and how it is established with others
- Identify two techniques used in establishing rapport and trust with anyone regardless of their personality.
- Build client and patient loyalty and trust
- Proven techniques to grow your practice
- Mirroring and anchoring
- Practical exercise
The Face of A Leader
This keynote provides leaders the essential skills in reading, interpreting and conveying the right message to lead and inspire non-leaders to action through their face and body language gestures. HR leaders will learn how the face and their body language predict their success. Participants will learn how non-leaders perceive their leaders ability to lead them to success.
This session is backed by solid peer-reviewed research and requires interactive participation throughout. Skills learned and tested: Leaders will take the official facial recognition training developed by world-renowned deception detection expert Dr. Paul Ekman and Dr. David Matsumoto facilitated by Susan Constantine.
The facial recognition training teaches participants how to read and interpret the (7) universal facial expressions of emotions. Participants will learn what facial expressions projects authoritative vs. non-authoritative.
You will learn:
- Body language gestures that carry yourself as leader vs. non-leaders • How to use a specific hand gestures to encourage cooperation, encourage feedback, and when giving directives.
- How to convey confidence, hope, and optimism through facial expressions
- Recognize which qualities followers want in a leader
- Portray those desirable traits physically
- Emerge as a leader in a group language that conveys competence, confidence and authority.
Additional Programs on Sales, Customer and Personal Body Language
About Susan Constantine:
Susan Constantine, MPsy, is the world’s leading authority on the applications of body language in leadership coaching and detecting deception. She is the author of The Complete Idiot’s Guide to Reading Body Language. Her writing and commentary have appeared in many major print and online publications, including Washington Post, New York Post, The New York Times Journal, Chicago Tribune, Miami Herald and Reuters. For more than a decade, national media outlets have turned to Constantine for body language analysis of U.S. and global political leaders, celebrities, and defendants in highly publicized trials.
She’s been on more than 1,000 national and international television programs, radio shows, and print publications. Constantine has appeared as an analyst on Dr. Phil, CNN, Dateline, Nightline, Fox News, Dr. Drew, Hannity, Inside Edition, On the Record w/ Greta Van Sustern, Good Morning America, The Today Show, The Marie Osmond Show, The History Channel, Nancy Grace, Jane Velez Mitchell, Geraldo at Large, and World Japan News.Constantine had an advisory role in the documentary film Be Natural: The Untold Story of Alice Guy-Blaché, produced by Robert Redford and Jodi Foster and scheduled for release in November 2015.
Her courses are approved for continuing legal education in over 30 states. Just some of her private enterprise clients include UPS, Bright House Networks, American Automotive Insurance Company, Wells Fargo, Tupperware, AT&T, AAA, URC Corporation, The Swan Hotel, Florida Vacation Homes and Spa, Sava Senior Care, Leadership Orlando, and Leadership Tallahassee.