Business Etiquette Training for A Competitive Edge:

Vital Conversation, Style, Entertaining, Dining and Writing Strategies for the Work World

New Book of One Minute Tips for 2007:

How do you introduce two people whose names you’ve forgotten?

What is the most tactful way to unload a bore during a client reception?

How do you disinvite a valued colleague from a client meal whose dining skills leave much to be desired?

The workplace is filled with awkward situations. Even the most seasoned professionals hesitate when faced with predicaments such as these. And in today’s fast-paced world we need solutions that are quick and easily accessible. Business etiquette expert Ann Marie Sabath provides the answers to these questions and more in her comprehensive new book, ONE MINUTE MANNERS: Quick Solutions to the Most Awkward Situations You’ll Ever Face at Work. Sabath eases office anxieties to make every worker more confident and respected, proving that a savvy, well-mannered professional is a successful professional.

How well do you make a powerful first impression? How good are you at working a room full of strangers?  What is the most effective way for following-up every business contact?

   The way business people handle these essential interactions is critical to their professional development and employer’s success.  Guidance for many intangibles, however, is not found in company manuals or through MBA programs.  In a competitive, global marketplace, business conduct often trumps service or price.

   Many organizations ask Ann Marie Sabath and her team to assist them in building a solid foundation of business protocol practices. This can be accomplished through Lunch ‘N Learn Programs on your premises as well as during your upcoming regional and national meetings.  You can count on Ann Marie customizing this training with highly interactive, content rich material.  Besides being entertaining and informative, you can count on plenty of time for individual questions to be answered.  This program is a must for new hires and seasoned executives alike.

Presentation Formats

A) One Hour Session: Part of a regularly scheduled sales, management or service meeting. Deals with the most common protocol questions of your group.  

B) Three Hour Workshop: Focuses on wider range of topics, including restaurant etiquette, phone manners, business greetings, executive entertaining and international protocol. More time is dedicated to role play and individual attention. Commonly integrated into a "dine and learn" format, where critical skills are applied.

C) Full Day Seminar: Covers all aspects of business protocol, through simulated experiences and other intensive forms of learning activities. Features business luncheon as above.

   Ann Marie is one of the world's leading business protocol experts. She has written eight books, including three that assist individuals in guiding their business behavior in Asia, Europe and Latin America.  Ann Marie is a frequent speaker for the country’s top law firms, banks, colleges, professional service, accounting firms, investment and insurance companies.  A few of her clients include Aetna, American Express, Citicorp, Deloitte & Touche, Merrill Lynch, Fifth Third Bank, Dorsey & Whitney, among hundreds of others around the world.

    Who can benefit? Interns, New Hires, Fundraisers, PR Staff, Newly Promoted Managers, Technicians, Engineers, Business Developers, Entrepreneurs, Customer Service Staff - anyone with customer contact!