Now an independent researcher, New York Times best selling author, speaker and consultant, Curt Coffman spent 22 years at The Gallup Organization and served as its Global Practice Leader for employee and customer engagement consulting. Five hears ago, he headed their healthcare practice and about half his current research is in this field. Currently Coffman serves as Executive Fellow at The Daniels School of Business at the University of Denver.

   Coffman has consulted with many Fortune 100 and 500 companies, and his work has spanned the Western Hemisphere, Europe, Asia, and the Middle East. His mission is to help organizations understand the key characteristics of a positive, productive, customer-oriented work environment. His research and consulting insights help organizations measure and manage workplace and customer conditions that show linkage to business outcomes.

   In the past 10 years, Coffman has presented to thousands of groups on the topic of creating great places to work and their impact on individuals, families, organizational growth and creating engaged customers. His research and thoughts have been published in the Wall Street Journal, BusinessWeek, Chief Executive magazine, CIO Magazine, The Economist, Fast Company, Fortune, the Harvard Business Review, the Harvard Management Update, Inc. magazine, the International Journal of Management Reviews, Microsoft Executive Circle, The New York Times, USA Today, and the Washington Post. Coffman recently published an article titled "Manage Your HumanSigma" model — a management approach that assesses, manages, and improves the quality of the employee-customer encounter — in the Harvard Business Review.

   Coffman is the coauthor of one of the best-selling management books of all time, First, Break All the Rules: What the World’s Greatest Managers Do Differently. Now in its 47th printing, First, Break All the Rules has been translated into over 30 languages and has appeared on the bestseller lists of The New York Times, the Wall Street Journal, BusinessWeek, and USA Today. Coffman is also the coauthor of Follow This Path: How the World’s Greatest Organizations Drive Growth by Unleashing Human Potential. Follow This Path has been translated into over 15 languages and is an international bestseller.

Topics:

·       How the World’s Greatest Organizations Drive Growth By Unleashing Human Potential

·       Building Optimum Excellence In Healthcare

·       Managing the Emotional Side of Employee Engagement

·       Healthcare: Weakness Prevention versus Excellence Promotion

·       Attracting and Retaining Top Talent

·       The New Engagement Standard EE9

·       Understanding and Managing Top Performers for Sustainability